Frequently Asked Questions
General Questions
What is shopmetcloisters.com?
shopmetcloisters.com is the official online store offering a curated selection of products inspired by art and culture.
Do you have physical stores?
Yes, our products are also available at select locations.
How can I stay updated on new products and promotions?
Sign up for our newsletter to receive the latest updates, exclusive offers, and more.
Ordering & Shipping
How do I place an order?
You can place an order directly through shopmetcloisters.com.
What shipping options are available?
We offer standard and expedited shipping. Delivery times vary depending on your location.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original condition.
How do I initiate a return or exchange?
Visit shopmetcloisters.com and follow the instructions in the Returns section.
When will I receive my refund?
Refunds are processed within 7–10 business days after we receive your returned item.
Payment & Discounts
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Do you offer discounts or promotions?
Yes, promotions are periodically available. Check shopmetcloisters.com or subscribe to our newsletter for updates.
Can I use multiple discount codes in one order?
No, only one discount code can be applied per order.
Product Information
Are your products authentic?
Yes, all products are officially licensed and high-quality.
Do you offer gift wrapping?
Yes, gift wrapping is available at checkout for select items.
Can I request a product that’s out of stock?
We restock items periodically. Check back soon or contact us for availability.
Customer Support
How can I get help with my order?
For assistance, visit shopmetcloisters.com and use the contact form.
Do you offer bulk or wholesale purchases?
Yes, for inquiries, please reach out through our website.