Shipping & Returns
At The Met Store, we strive to provide a seamless shopping experience. Below, you’ll find details about our shipping and return policies.
Shipping
We offer domestic and international shipping for all orders placed on shopmetcloisters.com. Processing times may vary depending on product availability. Once your order is shipped, you will receive a confirmation email with tracking information.
Domestic Shipping
- Standard shipping typically delivers within 5–7 business days.
- Expedited shipping options are available at checkout for faster delivery.
International Shipping
- Delivery times vary by destination. Additional customs fees or taxes may apply, depending on your country’s regulations.
Returns & Exchanges
We accept returns within 30 days of delivery for most items in their original condition. Some products, including custom or final-sale items, may not be eligible for return.
How to Return
- Initiate your return through shopmetcloisters.com.
- Follow the instructions to print a prepaid return label (for U.S. orders only).
- Pack the item securely and ship it back to us.
Once we receive your return, refunds will be processed to the original payment method within 7–10 business days.
For any questions regarding your order, please visit our Help Center on shopmetcloisters.com.